Since 1946, Thermo Products, LLC has stood behind their products with one of the industry’s best warranties. You depend on reliable operation when needed most – in the coldest or hottest weather. And if a breakdown ever occurs, you don’t want costly bills that add to your expenses. Product warranties show that a manufacturer has your long-term satisfaction at heart. Plus it shows their confidence in providing a quality product.
Thermo Pride Warranty Information:
Thermo Pride products are backed with outstanding warranties. The proven longevity of Thermo Pride’s oil furnace heat exchanger, combined with the Limited Lifetime Warranty, virtually eliminates the worry of ever having to replace your oil furnace. The Thermo Pride oil heat exchanger carries a Limited Lifetime Warranty which states that if the heat exchanger becomes defective, Thermo Products will provide at its option either a replacement heat exchanger or the necessary repair parts on a no charge basis. Should you sell your home, the furnace heat exchanger warranty will automatically transfer to the new owners. Any labor costs involved in the diagnosis, repair or the removal and replacement of the heat exchanger are the responsibility of the owner. Thermo Pride furnaces also come with a 10-year parts warranty*. The first 5 years parts warranty is to the current owner. After the first 5 years, the parts warranty is only to the verified original homeowner. See warranty specifics for details.
Our condensing gas furnaces come with a lifetime heat exchanger warranty. The first 5 years parts warranty is to the current owner. After the first 5 years, the parts warranty is only to the verified original homeowner. See warranty specifics for details. Beyond the 10th year the primary and secondary heat exchanger will provide at its option either a replacement heat exchanger or the necessary repair parts on a no charge basis. Any labor costs involved in the diagnosis, repair or the removal and replacement of the heat exchanger are the responsibility of the owner.
The Thermo Pride GMA and GMC series comes with a 12-year heat exchanger warranty and 2-year parts warranty to all owners. Any labor costs involved in furnace diagnosis or the removal and replacement of a defective part and heat exchanger are the responsibility of the owner. Any transportation costs associated with the replacement of warranted parts or the heat exchanger are the responsibility of the owner. If Thermo Products request the return of the defective heat exchanger, it must be returned by prepaid transportation at the expense of the owner. See warranty certificate for complete warranty details.
Thermo Pride evaporator coil warranty is extended to the current owner for the first 5 years. An additional 5 years of coverage is extended to the verified original homeowner only who has registered within 90 days from the installation date. For all other owners and for units that were not registered, coverage terminates on the 5 year anniversary of the original installation date. See warranty for details.
Consumer Internet Sales Policy:
Consumers using the internet may encounter a direct-to-homeowner purchasing opportunity for heating, ventilation and cooling (HVAC) products. HVAC systems and components are designed to be installed by qualified HVAC technicians. No warranty coverage is offered on any of our products that are purchased directly by consumers unless the products are installed by a contractor adhering to all applicable federal, state, and local codes, policies and licensing requirements. Licensing and permitting requirements: It is common that an HVAC installer must be licensed by the state or municipality in which the HVAC equipment is to be installed. Some jurisdictions may have additional permitting requirements. Consult your local laws and rules to determine the requirements imposed by your jurisdiction.
View/Download Warranty Specifics (pdf):
(OH6, OH8, OL5, OL6, OL11, OL16, OL20, OL33, OL37, OL39, OD6, OT11, OT16, OME)
(GMA, GMC)
(GMD)
(CLHS1, CLQS1, CHX3, CHB1, CDX3, CDB1, CMA, CMC)
(E7ED)
(PGL)
Warranty/Returned Goods Information
For Contractor purchases made at a wholesale distributor - Warranty/Returned Goods Info:
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Our products are sold through wholesale distribution in most areas. All warranty claims require the model and serial number of the unit be provided to verify warranty eligibility. Many parts on our units are common and universal in design such as oil burner parts. The distributors stock many of these parts that can be used on our units. They also stock many Thermo Products specific parts as well. Most distributors will sell and invoice the repair part to the contractor and then process the warranty claim on their behalf. The selling price of a repair part is often more than the manufacturer’s credit amount. This difference is the responsibility of the contractor.
Homeowners - Warranty/Returned Goods Claims:
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All warranty returns and claims must go through an authorized Thermo Products contractor or distributor. No Warranty claims will be accepted from homeowners. For prompt warranty services, please notify the installer who will submit the warranty claim to Thermo Products, LLC. If you need to locate an authorized contractor, please go to our Contractor Locator page. A link to the Contractor Locator can be seen at the top right of home page.
For Contractor Purchases made directly with Thermo Products - Online Warranty/Returned Goods Claim Form: If you are in an area where wholesale distribution is available, you must go through the wholesaler for returns.
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For Wholesale Distributor Use Only - Online Warranty/Returned Goods Claim Form:
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We have a new procedure for wholesale distributors to submit warranty claims. Wholesale distributors now must submit warranty returns through our Customer Service Portal. Click here for instruction on how to submit a warranty claim and how to set up an account if you don’t already have one.
Click Here to sign into the portal.
Warranty/Returned Good Info for Complete Units, Complete Oil Burners, Heat Exchangers, AC Condensers, Compressors and Coils Must be Approved in Advance
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Warranty claims on complete units, complete oil burners, heat exchangers, A/C condensers, compressors and coils must be approved in advance. Contact Tech Service at 800-348-5130.
Click Here A/C Compressor Warranty Inspection Report
Click Here Thermo Pride Heat Exchanger Warranty Inspection Report
Click Here Spirit Series Heat Exchanger Warranty Inspection Report
Click Here Trane/American Standard Heat Exchanger Warranty Inspection Report